Questions and answers
The things people ask before they come, answered as plainly as we can.
The stay
Can I book on this website?
No. There is no booking engine and no payment page here. Write to [email protected] with your dates, your party and the room you would like.
What kinds of room are there?
The Classic Room, the Parkland Suite, the Stable Suite and the Family Room. They are described on the stay page.
Is the front desk open all night?
Yes. Someone is there day and night all year, so a late arrival is fine.
Is Wi-Fi included?
Yes, free for all guests, in the house and across the grounds.
Is breakfast included?
Yes, for every guest.
Is there parking?
Yes, free and secure, within the grounds.
Can you arrange a transfer from the airport?
Yes, ask when you write about your stay. The details are on the facilities page.
Can I bring children?
Yes. The Family Room has extra bedding if you ask, and the garden and pool are a short walk away. The casino room is only for guests aged 18 and over.
Are there rates on the website?
No. Rates change with the season and packages come and go, so ask for the current ones.
The casino room
Is there really a casino?
Yes, a small casino room run by hotel staff. It is a physical room in the house, not an online service, and nobody can gamble through this website. See the casino room.
How old do I have to be?
18. Nobody under 18 may enter the room or gamble.
Will I need ID?
Yes, valid ID is checked on entry.
Are there limits?
Yes, and they are fixed by the house. Ask a member of staff for the current figures.
How do I stop myself going in?
Ask at the front desk to be excluded. Staff will explain what is possible and help arrange a pause.
Where can I get help with gambling?
Call the National Gambling Helpline on 0808 8020 133. It is free and confidential. GambleAware also has advice online. See responsible play.
This website
Does the site use cookies or tracking?
No. There are no cookies, analytics or third-party scripts. The privacy page explains what the job application form collects.
How do I apply for a job?
Use the form on the vacancies page.